Virtual care resources are available to employees through Premera, Whitman College’s healthcare insurance provider, and Cascade Centers, our Employee Assistance Program (EAP).

Premera is encouraging the promotion of virtual care during this time, enabling you to seek medical care without leaving your home or visiting a medical provider’s office. Premera’s website offers additional advice, including information on how our health plan covers Coronavirus care.

If your health insurance is with another company, you may find they also offer an alternative form of virtual care.

New Telehealth Options
Premera Blue Cross has recently expanded our telehealth network to include 98point6 and Doctor On Demand to give covered employees and dependents (ages 1 and older) greater access and to address the increased demand related to COVID-19. And, cost shares will be waived on telehealth services provided by in-network providers. These updates to Premera benefits will continue through, at minimum, June 30, 2020.  
  • 98.6 offers on-demand, text-based primary care for all members and dependents ages 1 and older enrolled in an eligible Premera medical plan. To use 98.6, register here. 
  • Doctor on Demand connects plan members to board-certified physicians and licensed psychiatrists for virtual-based care. To use Doctor on Demand, create an account here. 

Employees with Premera coverage can use Teladoc for no cost to the employee. Teladoc provides access to 24/7/365 access to board-certified licensed family practice doctors or pediatricians via phone (1-800-TELADOC) or video to covered employees and covered dependents. Please take the time now to create an account by visiting the Teladoc website, and have your Premera card available.


Another virtual care option is Premera’s 24-hour NurseLine that allows you to talk with a registered nurse. The nurse will ask you questions and help you decide what course of action to take. The phone number for NurseLine is 1-800-841-8343 and can also be found on the back of your Premera insurance card.

Employee Assistance Program

The uncertainty and ongoing nature of Coronavirus can be anxiety producing. Our Employee Assistance Program (EAP), Cascade Centers, can assist you and family members with preparations. Cascade Centers has a dedicated section about Coronavirus, including information about managing your anxiety about Coronavirus.

Employee Assistance Program counselors are available by phone, online, and text to get you help right away. Start by accessing their website or call 1-800-433-2320.

Premera Blue Cross and Mail-Order Prescriptions

Premera Blue Cross will waive deductibles and coinsurance for anyone requiring the FDA-authorized COVID-19, respiratory syncytial virus (RSV), influenza or respiratory tests. Learn more about the changes Premera is making to our policy in response to COVID-19 by downloading the document below. 

You can also sign-up for mail-order prescription service and have a 90-day supply of your medication delivered to your door, often for a lower out-of-pocket cost. Download the PDF below to learn more.