For photos from the workshop, click here
Description: Re-engineering departments? Streamlining procedures? Improving service to students? Activities like these are happening at many campuses in an effort "do more with less" and create new ways of doing business based on modern technology and business practices.
This hands-on workshop takes a practical, case study approach to business process improvement techniques. These techniques can be applied to improving operations in offices across our institution. Throughout the workshop we alternate among theory and concepts, practical exercises using process improvement tools, and linking these ideas to practical busines problems faced by our organization. Specifically, the workshop provides:
Audience: member of the Implementation Project Team, Module Team Members, Task Team members, anyone else interested (seating is limited to 30)
Location: Mem 316
Agenda:
| Date | Time | Activities |
| 2/23/99 | 1:00pm-5:00pm | Process Mapping: tool/technique taught via non-business scenario; video; users will break into groups and map a previously identified Whitman process that needs to be improved |
| 2/24/99 | 9:00am-5:00pm with lunch break |
Process Improvement: discussion on appropriate measurements, how to analyze costs/benefits using non-business scenario. Users will break back up into their groups to discuss how to approach collecting measurements, focus group data, etc. to determine potential effect of changes (using the same targeted process from Tuesday) |
| 2/25/99 | 9:00am-5:00pm with lunch break |
Change Management: where Tuesday and Wednesday focused on the "process" aspect of top improvement targets, Thursday will focus on the "policy" aspects of change that will be brought on by this project. A second video will be shown. |