Voicemail Initial Setup Instructions

Connect to your Voicemail Account

  1. Dial in to the voicemail system
    • From your Extension:
      • Press the Voicemail button ("Msgs" softkey or envelope icon button).
    • From another Whitman Phone:
      • Dial your 4-digit extension
      • Press [*] when Voicemail Answers
    • From Off Campus:
      • Dial your 7-digit phone number
      • Press [*] when Voicemail Answers
  2. Enter the default PIN. If you do not know the default PIN please contact the WCTS HelpDesk at x4976.
  3. Press the [#] Key
  • When prompted to record your name, record your name ONLY.  You will record a personal greeting later.
  • Set a strong PIN, which must be at least 4 digits. Obvious PINs (12345, 98765, 77777) are not permitted.

Recording and Enabling a Greeting

You can record your standard, busy and alternate greetings by phone. Greetings can be enabled or disabled.

  • Enabled—the greeting is available for the appropriate situation. When a greeting is enabled but not recorded, voice mail plays a pre-recorded greeting.
  • Disabled—the greeting is unavailable for voicemail to play, but the recording is not erased.

You can enable or disable only your alternate greeting by phone. Note that the alternate greeting overrides the standard greeting when enabled.

Log in and Change your Greeting(s)

  1. Follow the "Connect to your Voicemail Account" instructions above to log connect and log in.
    • Be sure to use your new PIN as the temporary one will no longer work.
  2. Press [4] then [1], then [1] again to enter into the greetings configuration system.
  3. After voice mail plays your current greeting, either:
    • Press [1] to re-record it.
    • Press [2] to enable or disable your alternate greeting.
    • Press [3] to record the busy or alternate greeting, and then re-record it.
  4. Use these keys if you re-record a greeting:
    • Press [8] to pause or resume
    • Press [#] to end recording
    • Press [*] to cancel or back up
    • Press [0] to end recording

Was this guide helpful?

Check all that apply




Additional Comments:


Contact Info (Optional)

If you would like us to contact you, please include your contact details below.
Name: Email or phone number: