Reid Campus Center Learning Outcomes

Building Managers

Establish communication with event contact person prior to event
Conclude communication at the close of the event for consultation and feedback
Communicate changes in set-ups, additional requests, complaints, and compliments to the Scheduling & Events Office and/or Catering Office
Complete a "shift report" at the completion of each shift
Suggest methods of improvement for services in all areas of the Campus Center, including changes in procedures, policies, and physical facilities
Establish a positive rapport with students, faculty, alumni, and the public

Greet and establish rapport with individual(s) or groups who use the facility and respond to their needs in a prompt and courteous manner.
Anticipate client needs whenever possible.
Demonstrate an ability to work with diverse people in a variety of often tense or difficult situations

Demonstrate an ability to make decisions that have a major impact on the immediate work unit and to monitor impact outside immediate work unit

Represent the administrative staff during evenings and weekends
Assume responsibility for the operation of the Reid Campus Center, the scheduled activities, and the delivery of its services
Support and coordinate events in the Campus Center
Explain, interpret, and enforce general building and area policies
Provide for the safety and security of the Campus Center and its patrons
Check set-ups prior to scheduled event reservation times, insuring proper equipment set-up, correct functioning of audio-visual equipment, comfortable temperature and lighting
Assist in maintaining the general professional appearance of the Campus Center
Be responsible for confronting and reporting violations of Campus Center and College policies
Know and understand all emergency procedures concerning fire alarms, electrical failures, elevator emergencies, injuries, storms, and other emergency situations
Demonstrate an ability to function on the job with limited supervision
Possess an ability to cope with diversified responsibility
Demonstrate an ability to work with and constructively supervise peers

Familiarity with the Reid Campus Center, including the staff and services
Attend training scheduled training sessions and bi-monthly staff meetings
Reset rooms as outlined by the daily schedule
Tour the building at least once an hour, making certain that exterior doors are not propped open
Help keep the building as clean and neat as possible
Possess the ability to move and lift equipment weighing up to 60 pounds

Dress appropriately to project a positive and professional image. Dress should also be appropriate safety attire.
Project a welcoming and approachable demeanor at all times
Be courteous, knowledgeable, and available

Ability to interpret information and determine if written instructions can be set, if not, ensuring the clients needs and expectations are still met
Demonstrate an ability to make decisions that have a major impact on the immediate set-up and future set-up's
Ability to recognize all aspects of a completed set-up and ensure all details are completed

Ability to assess an event and event set-forms to identify the necessary equipment to provide an accurate and appropriate set-up
Development of time management skills and ability to prioritize work
Ability to interpret written instructions with limited supervision and improvise if needed, utilizing the appropriate equipment and resources
Attention to detail, assuring event space is set properly and room is presentable to our clients

Support events in the Campus Center by providing accurate set-up's (data projectors, computers, slide projectors, sound systems, staging, chairs, tables, etc.)
Provide for the safety and security of the Campus Center and its patrons
Maintain the professional appearance in all set-ups
Demonstrate an ability to function on the job with limited supervision
Possess an ability to cope with diversified responsibility

Develop working knowledge of Reid Campus Center Equipment (data projectors, computers, slide projectors, sound systems, staging, chairs, tables, etc.)
Familiarity with the Reid Campus Center, including the staff and services