Outdoor Program Rental Shop Learning Outcomes

Outdoor Program Rental Shop Employees

Customer Service

• Answer questions regarding trip planning and equipment needs.
• Be knowledgeable about the proper use and handling of equipment and gear.
• Be able to demonstrate use of equipment.

Financial Management

• Conduct sales transactions including refunds and voids and count out money.
• Record equipment damage deposits.

Leadership

• Respond quickly and appropriately to situations that arise

Marketing

• Understand the system of inventory control and pricing.
• Assist in ordering new products.
• Learn to market merchandise in appealing manner.

Practical Skills

• Schedule equipment reservations and handle rental contracts.
• Keep equipment and gear properly organized and maintained.