Bookstore Learning Outcomes

Clerk/Cashier

Communication Skills

  • Communicate issues and concerns with Director
  • Be willing to ask question

Comportment Skills

  • Answer the phone in a courteous and professional manner
  • Respond to inquiries in an articulate and friendly manner
  • Project a welcoming and approachable demeanor at all times
  • Maintain a professional appearance in keeping with the collegiate atmosphere

Customer Service Skills

  • Answer customer's questions courteously and appropriately
  • Acknowledge every customer in a friendly manner
  • Provide information and instruction on policies in a polite and reasonable manner
  • Know where every item is located in the Bookstore or where to look for it

Decision Making Skills

  • Exhibit good judgment when dealing with difficult customers
  • Recognize uncompleted tasks, and use initiative to complete them without supervision,
    or ask how they might be accomplished

Practical / Office Skills

  • Operate a cash register and all of its functions with accuracy
  • Know how to receive and stock merchandise
  • Be able to take special orders for customers
  • Know where every item is located in the Bookstore or where to look for it

 

 Student Manager

Communication Skills

  • Communicate issues and concerns with Director.
  • Be willing to ask questions. 

Comportment Skills

  • Answer the phone in a courteous and professional manner.
  • Respond to inquiries in an articulate and friendly manner.
  • Project a welcoming and approachable demeanor at all times.
  • Maintain a professional appearance in keeping with the collegiate atmosphere.

Customer Service Skills

  • Answer customer's questions courteously and appropriately.
  • Acknowledge every customer in a friendly manner.
  • Provide information and instruction on policies in a polite and reasonable manner.
  • Know where every item is located in the Bookstore or where to look for it.

Decision Making Skills

  • Exhibit good judgment when dealing with difficult customers.
  • Recognize uncompleted tasks, and use initiative to complete them without supervision, or ask how they might be accomplished.
  • Plan the day's workload to be able to accomplish all tasks assigned.

Financial Management

  • Balance cash registers, identify and correct any problems.

Leadership Skills

  • Supervise student workers in a businesslike manner, assigning tasks as appropriate.
  • Coach and instruct student workers as needed in a positive manner.

Practical / Office Skills

  • Operate a cash register and all of its functions with accuracy.
  • Know how to receive and stock merchandise.
  • Be able to take special orders for customers.
  • Know where every item is located in the Bookstore or where to look for it.
  • Open and close the Bookstore, using appropriate security measures.