Reid Campus Center

Building Managers

Communication Skills

  • Establish communication with event contact person prior to event
  • Conclude communication at the close of the event for consultation and feedback
  • Communicate changes in set-ups, additional requests, complaints, and compliments to the Scheduling & Events Office and/or Catering Office
  • Complete a "shift report" at the completion of each shift
  • Suggest methods of improvement for services in all areas of the Campus Center, including changes in procedures, policies, and physical facilities
  • Establish a positive rapport with students, faculty, alumni, and the public

Comportment Skills

  • Dress appropriately to project a positive and professional image
  • Project a welcoming and approachable demeanor at all times
  • Be courteous, knowledgeable, and available

Customer Service

  • Greet and establish rapport with individual(s) or groups who use the facility and respond to their needs in a prompt and courteous manner.
  • Anticipate client needs whenever possible.
  • Demonstrate an ability to work with diverse people in a variety of often tense or difficult situations

Decision-Making Skills

  • Demonstrate an ability to make decisions that have a major impact on the immediate work unit and to monitor impact outside immediate work unit

Leadership

  • Represent the administrative staff during evenings and weekends
  • Assume responsibility for the operation of the Reid Campus Center, the scheduled activities, and the delivery of its services
  • Support and coordinate events in the Campus Center
  • Explain, interpret, and enforce general building and area policies
  • Provide for the safety and security of the Campus Center and its patrons
  • Check set-ups prior to scheduled event reservation times, insuring proper equipment set-up, correct functioning of audio-visual equipment, comfortable temperature and lighting
  • Assist in maintaining the general professional appearance of the Campus Center 
  • Be responsible for confronting and reporting violations of Campus Center and College policies
  • Know and understand all emergency procedures concerning fire alarms, electrical failures, elevator emergencies, injuries, storms, and other emergency situations
  • Demonstrate an ability to function on the job with limited supervision
  • Possess an ability to cope with diversified responsibility
  • Demonstrate an ability to work with and constructively supervise peers

Practical Skills

  • Familiarity with the Reid Campus Center, including the staff and services
  • Attend training scheduled training sessions and bi-monthly staff meetings
  • Reset rooms as outlined by the daily schedule
  • Tour the building at least once an hour, making certain that exterior doors are not propped open
  • Help keep the building as clean and neat as possible
  • Possess the ability to move and lift equipment weighing up to 60 pounds

 

 

Information Desk Worker

Communication Skills

  • Answer the telephone is a courteous and professional manner
  • Respond to inquires in an articulate and friendly manner
  • Provide easy to understand directions when asked

Comportment Skills

  • Dress appropriately for meeting/greeting the public
  • Project a welcoming and approachable demeanor at all times

Decision Making Skills

  • Utilize knowledge of campus resources to find answers to questions

Leadership

  • Respond quickly and appropriately to situations that arise

 

 

Operations Crew

Communication Skills

  • Anticipate client needs whenever possible
  • Ability to communicate efficiently and effectively
  • Clearly communicates thoughts and questions in a constructive manner

Comportment Skills

  • Dress appropriately to project a positive and professional image.  Dress should also be appropriate safety attire.
  • Project a welcoming and approachable demeanor at all times
  • Be courteous, knowledgeable, and available

Decision Making Skills

  • Ability to interpret information and determine if written instructions can be set, if not, ensuring the clients needs and expectations are still met
  • Demonstrate an ability to make decisions that have a major impact on the immediate set-up and future set-up's
  • Ability to recognize all aspects of a completed set-up and ensure all details are completed

Implementation

  • Ability to assess an event and event set-forms to identify the necessary equipment to provide an accurate and appropriate set-up
  • Development of time management skills and ability to prioritize work
  • Ability to interpret written instructions with limited supervision and improvise if needed, utilizing the appropriate equipment and resources
  • Attention to detail, assuring event space is set properly and room is presentable to our clients

Leadership Skills

  • Support events in the Campus Center by providing accurate set-up's (data projectors, computers, slide projectors, sound systems, staging, chairs, tables, etc.)
  • Provide  for the safety and security of the Campus Center and its patrons
  • Maintain the professional appearance in all set-ups 
  • Demonstrate an ability to function on the job with limited supervision
  • Possess an ability to cope with diversified responsibility

Practical Skills

  • Develop working knowledge of Reid Campus Center Equipment (data projectors, computers, slide projectors, sound systems, staging, chairs, tables, etc.)
  • Familiarity with the Reid Campus Center, including the staff and services